At TES we're proud to provide a flexible, child-friendly service that meets the needs of a majority of our students; offering hot lunches via a daily choice between an Asian dish and a Western dish, or alternately a cold lunch sandwich option.
The menus offered by the canteens are specially designed by our Catering Supervisor, Ms Gloria Chen, in conjunction with the TES parent cafeteria committee. Their goal is to ensure students have balanced and healthy meals throughout the academic year, whilst aiming to keep costs fair to parental pockets. Currently meals cost NT$150 / meal or approximately NT$13,500 per semester.
Those who wish to, may also bring their own packed lunch and eat it with their classmates in the canteen.
FAQs on using the COS online system
What is the COS / AOS?
COS stands for Cafeteria Ordering System. It is the online system used to order lunches in the cafeteria (for both the Primary and Secondary campuses).
AOS stands for Activities Ordering System. It is the same online process, but is used for enrolling onto activities run through the school, e.g. school trips and Extra-Curricular Activities.
How do I log in to my COS/AOS account?
Log in to TESmile using your login ID and password. The login ID is your family contact email e.g. firstname.lastname@example.org, which will be provided by the Student Services Department, along with the password (the family code). After entering into your TESmile account, you will see the navigation menu on the left hand side. Click ‘My COS/AOS’ for lunch ordering.
Why do my children need to use smart cards?
Smart cards save a lot of time when several hundred students are all lined up for lunch at the same time. Smart cards also instantly show us what meals parents have ordered for their children.
What is the price of a school meal?
Each meal currently costs NT$ 150.
How is the meal price calculated?
We are aware that lunchboxes can be procured at a lower price than our lunches. However, the price of those lunchboxes does not include the staffing, utility, and administration costs that TES has to add to the meal price. Moreover, we also serve desserts and side dishes, as well as the main course.
How much money do I need to transfer into the system?
You can choose to pay monthly according to your order or simply transfer money for the whole semester or school year.
1st semester (104 days): NT$ 15,600 (from August 13 to January 31)
2nd semester (76 days): NT$ 11,400 (from February 1 to June 14)
For the French Section, this amount is slightly less owing to different holidays.
What kinds of payment can I make through taipeieuropeanschool.com ?
Cash transfer only. Money will be deducted from your family account when you place an order through the computer system. Parents will be given one unique ATM transfer family account number: 017 (Mega bank)-813xxxxxxxxxxx (14 digits in total). The system will deduct the money (NT$ 150 for every meal) when you submit your order and the transaction is complete. When should I order school meals?
The next month’s meals can be ordered online between the 10th and 20th of every month.
Does the school send an order reminder to parents?
Yes, we send out order reminders by email every month on the 10th (or on the Friday before a holiday).
Does TES have a refund policy if we leave before the end of a semester?
Please refer to the refund voucher on the computer AOS/COS system and apply for a refund for the period when your children will not be at TES. After the application-related forms are sent to the Accounting Department, a cash cheque will be issued and sent to you within seven working days. (You will need to log into AOS/COS, click on ‘My account’ and the Refund Application Form will be the third choice.)
Is the food hygienically prepared and transported?
TES takes the issue of hygiene very seriously and we believe China Pacific Catering Services, our current provider, which prepares food for major international airlines including Cathay Pacific, is second to none in this respect. This is one of the reasons why we have stayed with them for some years now. Our current contract will run until June 2019.
If you wish to find out more about this service, please contact Ms Alice Tseng, Cafeteria Supervisor, by email ator call +886-2-8145-9007 ext. 1810